This article describes how to delete backups, files or folders from Acronis Cloud

This article applies to:

• True Image 2013 by Acronis

Introduction

Since the available space on Acronis Cloud is limited, you need to manage your Cloud space by cleaning up the obsolete data or the data you do not need anymore. The cleanup can be done in a variety of ways.

Solution

1. Delete a complete archive from Acronis Cloud:
   1. Open the product, choose the gear icon of the affected backup archive, and click on Delete:

   2. You will be asked, if you want to delete all versions of the backup. Press Yes:

2. Delete single files or folders from Acronis Cloud:
   1. Open the product, choose the gear icon of the affected backup archive, and click on Open Web application:

   2. Navigate to Files and click on the backup you want to delete items:

   3. Mark the checkbox in front of the file(s) or folder(s) you want to delete and click on Delete:

   4. You will be asked, if you want to delete the selected items. Press Delete:

More information

See True Image 2013 by Acronis.

Delete the SQL Express base or a separate SQL Express instance

This article applies to:

• Acronis Backup & Recovery 11

Symptoms

1. You have a Windows Server 2003 with Acronis Backup & Recovery 10/11 Management Server installed;
2. You delete the product from the system by using the Acronis Backup & Recovery cleanup utility;
3. Then you install Acronis Backup & Recovery 11 Management Server on the same Windows Server 2003 machine;
4. After the installation, the Acronis Management Server Service fails to start with the following error in the Windows Event Logs:

   Failure Audit
   Login failed for user 'NAME'

Cause

This is a sporadic issue specific only to the described scenario on Windows Server 2003 machines.

Solution

(!) This has been fixed in the latest build.

As a workaround, you can also do the following:

1. On the machine with the Acronis Management Server and SQL Server installed, start SQL Server Configuration Manager;
2. Select SQL Server Network Configuration -> Protocols for Acronis;
3. Make sure the TCP/IP protocol is enabled;
4. Restart SQL Server services (Start-Run -> services.msc -> right-click on SQL Server (ACRONIS) and select Restart);
5. Download the ams_script fix and extract it to the ams_script folder on the machine where the Acronis Management Server and SQL Server is installed;
   • If you installed the product with the default SQL instance name (ACRONIS) and the default user name (AMS User), then simply run the replace_old_ams_user.bat file. This will fix the issue.
   • If you installed the product with a custom SQL instance name and/or Customer user name, then execute the script from the command prompt:

     replace_old_ams_user.bat INSTANCE_NAME USER_NAME

     where

     INSTANCE_NAME is the name of the Acronis SQL Instance. If there is a space in the instance name, put it in double quotes (e.g. "Instance Name");
     USER_NAME is the name of the user under which the Acronis Management Server has been installed. If there is a space in the user name, put it in double quotes (e.g. "User Name").

     (!) The script has to be executed from the ams_script folder.

More information

Please contact Acronis Customer Central if you need assistance.

The utility removes Acronis True Image Home 2011, 2012, True Image 2013, and Acronis True Image 2014 and its components from Windows

This article applies to:

• Acronis True Image 2014
• True Image 2013 by Acronis
• Acronis True Image Home 2012
• Acronis True Image Home 2011
• Acronis True Image Home 2010

Introduction

Acronis True Image can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel) for Windows Vista and Windows 7.

You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select the option Remove:

Acronis True Image 2014:

True Image 2013 by Acronis:

Acronis True Image Home 2012:

Acronis True Image Home 2011 (similar for 2010):

If the product fails to be removed using the above methods, then the Cleanup Utility can be used to uninstall it.

Solution

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

Acronis True Image 2014, True Image 2013 by Acronis:

(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:

The utility removes Acronis Backup & Recovery 11.5 and its components from Windows

This article applies to:

• Acronis Backup & Recovery 11.5

  (!) This applies only to Acronis Backup & Recovery 11.5.

  For earlier versions see Acronis Backup & Recovery 11 Cleanup Utility or Acronis Backup & Recovery 10 Cleanup Utility.

Description

Acronis Backup & Recovery 11.5 Cleanup Utility is a console application that removes Acronis Backup & Recovery 11.5 and its components from Windows.

(!) Acronis Backup & Recovery 11.5 Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel.

The utility is written using plain commands of command line interpreter (cmd.exe) included in Windows 2000 and higher.

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

The utility removes all Acronis Backup & Recovery 11.5 Windows components locally from the machine. It does not perform remote uninstallation.

Supported operating systems

• Windows XP Professional SP2+ (x86, x64)
• Windows 2000 SP4 – all editions except for the Datacenter edition
• Windows Server 2003/2003 R2 - the Standard, Enterprise, Small Business Server editions (x86, x64)
• Windows Vista - all editions except for Vista Home Basic and Vista Home Premium (x86, x64)
• Windows 7 - all editions except for the Starter and Home editions (x86, x64)
• Windows Server 2008 - the Standard, Enterprise, Small Business Server editions (x86, x64)
• Windows Server 2008 R2 - the Standard, Enterprise, Datacenter, Foundation editions
• Windows MultiPoint Server 2010
• Windows Small Business Server 2011

Supported languages

• All

Installation

The utility does not require installation.

Usage

(!) If there are other Acronis products installed on the machine, they will be affected too and become non-functional.

(!) Running the utility may close all Windows Explorer windows.

(!) The utility removes SQL databases used by Acronis Backup & Recovery 11.5 Management Server.

(!) By default, the utility removes Acronis Secure Zone and leaves the space unallocated. You can then use Windows Disk Management to put the leftover space back to a partition. There is a special parameter to keep Acronis Secure Zone intact - see below.

1. Download Acronis Backup & Recovery 11.5 Cleanup Utility and unpack it;
2. Hit Start -> Run, and type in cmd. Browse to the folder you saved the utility to;
3. Run the utility by issuing one of the following commands:
   • To run the utility with default parameters:

     abr_cleanup_h.exe --clean

     When run with --clean parameter, it will ask you to confirm if you want to remove the product and its components. It will also ask you to reboot the machine if necessary.

   • To run the utility without user interaction:

     abr_cleanup_h.exe --clean --quiet

     When run with --clean --quiet parameters, the utility will silently remove the product and its components. It will not ask you for any confirmation and will reboot the machine if necessary.

   • To run the utility keeping Acronis Secure Zone on the system:

     abr_cleanup._h.exe --clean --keep-asz

   • To run the utility keeping Acronis SnapAPI Drivers on the system:

     abr_cleanup_h.exe --clean --keep-snapapi

4. After issuing the command with the necessary parameter(s), the utility will remove all components of the product that it detects on the machine.

(!) After using the Cleanup Utility, it is strongly recommended not to reboot the machine. Go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, fltsrv,timounter strings in the UpperFilters and LowerFilters of the following keys:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} 

If there are any, please remove the strings from the UpperFilters and LowerFilters of the keys mentioned above.

(!) Do not delete the keys.

Then you may reboot the machine.

More information

See also

• Acronis Cleanup Utility
• Acronis Backup & Recovery 11.5

Das Tool entfernt Acronis True Image Home 2011, 2012, True Image 2013, Acronis True Image 2014 und seine Komponenten von Windows

Dieser Artikel betrifft:

• Acronis True Image 2014
• True Image 2013 by Acronis
• Acronis True Image Home 2012
• Acronis True Image Home 2011

Einführung

Acronis True Image kann über Programme deinstallieren oder ändern (Start -> Systemsteuerung) in MS Windows Vista und MS Windows 7 und in MS Windows XP über Software (Start -> Systemsteuerung -> Software) entfernt werden.

Wenn die Deinstallation auf diesem Weg scheitert, kann das Bereinigungstool verwendet werden, um das Produkt zu entfernen.

Lösung

Als Vorsichtsmaßnahme empfehlen wir, vor der Verwendung des Bereinigungstools, die erforderlichen Sicherungsmaßnahmen zu treffen, um Kundendaten zu bewahren. Dies kann mit Acronis Software oder Software von Drittanbietern und / oder Hardware durchgeführt werden.

Acronis True Image 2014, True Image 2013 by Acronis:

(!) Wenn der Acronis Startup Recovery Manager aktiviert ist, müssen Sie ihn zunächst deaktivieren, bevor Sie das Bereinigungstool verwenden:

The issue is fixed starting with the build number 37608.

This article applies to:

• Acronis Backup & Recovery 11.5

Symptoms

1. You are performing a backup of several machines with automatic replication / cleanup in an unmanaged centralized vault;
2. The backup completes successfully but the replication or retention rules fail with an error similar to:

   Command 'Replicating backups/cleaning up archives (1st location)' has failed.
   Additional info:
   --------------------
   Error code: 61
   Module: 309
   LineInfo: 4a8728dc8a1c950f
   Fields: $module : service_process_vs_32256
   Message: Command 'Replicating backups/cleaning up archives (1st location)' has failed.
   --------------------
   Error code: 218
   Module: 161
   LineInfo: b320396adfe3cc9
   Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
   Message: Failed to delete the backups from archive '\\sg-ap3\Vault.SG-2\#arl:/4653E510-D561-4D4E-B7FA-14912F558FDB/8A857913-09CC-4CAE-BB9B-6069B925DED0/8F52CB4D-4EA9-46B6-B335-93C37381429C?archive_name%3dsg-fs1.apj.corp.acronis.com_system' by the specified filter.
   --------------------
   Error code: 507
   Module: 64
   LineInfo: a1d3981537c687b7
   Fields: id : SG-DC3.apj.corp.acronis.com_system_2012_08_25_05_48_51_798D8.TIB, $module : disk_bundle_vs_32256
   Message: Failed to open the backup archive by the ID.
   --------------------
   Error code: 1
   Module: 64
   LineInfo: 98130db273d2480
   Fields: $module : disk_bundle_vs_32256
   Message: The archive is invalid or its type is unsupported.
   --------------------
   Error code: 9
   Module: 64
   LineInfo: 95962d9a14426d0d
   Fields: $module : disk_bundle_vs_32256
   Message: Failed to find the backup.
   --------------------

3. The activity task fails due to not being able to open archive of a different machine (not of the machine that is currently being backed up);
4. Refresh on the corresponding vault resolves the issue only temporaly. After some time the issue is reproduced again.

Cause

There are numerous broken (non-existing) links to .TIB files in the meta data on the vault because of manual archive deletions, incorrect backup plan deployments or other factors.

This meta corruption can be only temporarily fixed by manually refreshing the vault location.

Solution

Please contact Acronis Customer Central to receive a hotfix and install it on all (!) agents which are being backed up to the corresponding vault with the corrupt meta (other way the meta will be getting corrupt per backup with old agents).

More information

The issue is fixed starting with the build number 37608 of this product.

See also Acronis Backup & Recovery 11.5.

Das Tool entfernt alle Acronis Backup & Recovery 11.5 Komponenten vom Windows System

Dieser Artikel betrifft:

• Acronis Backup & Recovery 11.5

  (!) Es betrifft nur Acronis Backup & Recovery 11.5.

  Für frühere Versionen, sehen Sie Acronis Backup & Recovery 11 Bereinigungstool oder Acronis Backup & Recovery 10 Bereinigungstool.

Beschreibung

Das Acronis Backup & Recovery 11.5 Bereinigungstool ist eine Konsolenanwendung, die alle Komponenten von Acronis Backup & Recovery 11.5 vom Windows System entfernt.

(!) Das Acronis Backup & Recovery 11.5 Cleanup Utility sollte nur verwendet werden, wenn die De-Installation auf dem gewöhnlichen Weg über die Windows Systemverwaltung fehlschlägt.

Das Tool ist so geschrieben, um einfache Befehle der Kommandozeile des Kommandozeileninterpreters (cmd.exe) zu verwenden, der seit Windows 2000 enthalten ist.

Als Vorsichtsmaßnahme empfehlen wir, vor der Verwendung des Bereinigungstools, die erforderlichen Sicherungsmaßnahmen zu treffen, um Kundendaten zu bewahren. Dies kann mit Acronis Software oder Software von Drittanbietern und / oder Hardware durchgeführt werden.

Das Tool entfernt alle Acronis Backup & Recovery 11.5 Windows Komponenten von der lokalen Maschine. Es führt keine Remote-Deinstallation durch.

Unterstützte Betriebssysteme

• Windows XP Professional SP2+ (x86, x64)
• Windows 2000 SP4 – Alle Editionen mit Ausnahme der DataCenter Edtion
• Windows Server 2003/2003 R2 - Standard, Enterprise, Small Business Server Editionen (x86, x64)
• Windows Vista - Alle Editionen mit Ausnahme von Vista Home Basic und Vista Home Premium (x86, x64)
• Windows 7 - Alle Editionen mit Ausnahme der Starter und Home Editionen (x86, x64)
• Windows Server 2008 - Standard, Enterprise, Small Business Server Editionen (x86, x64)
• Windows Server 2008 R2 - Standard, Enterprise, Datacenter, Foundation Editionen
• Windows MultiPoint Server 2010
• Windows Small Business Server 2011

Unterstützte Sprachen

• Alle

Installation

Das Tool benötigt keine Installation.

Verwendung

(!) Wenn andere Acronis Produkte auf dem Rechner installiert sind, werden auch diese betroffen sein und nicht mehr funktionieren.

(!) Es werden u.U. alle Windows Explorer Fenster geschlossen.

(!) Das Tool löscht auch die SQL-Datenbanken, welche vom Acronis Backup & Recovery 11.5 Management Server (nur verfügbar in Advanced Versionen) erstellt wurden.

(!) Nur eine leere Acronis Secure Zone wird automatisch entfernt. Falls sie Sicherungen enthält, die Sie nicht aufheben möchten: verwenden Sie bitte vorab ggf. die Acronis Management Konsole, um die Acronis Secure Zone inkl. ihrer Inhalte zu entfernen. Dies ist der einfachste Weg, um dabei ggf. den freien Speicherplatz der ursprünglichen Partition zuzuweisen.

1. Laden Sie das Acronis Backup & Recovery 11.5 Bereinigungstool herunter und entpacken es
2. Gehen Sie auf Start und geben in das Eingabefeld Ausführen bzw. Suchen den Befehl cmd ein. Wechseln Sie mit dem Befehl cd in den Zielordner;
3. Führen Sie das Bereinigungstool mit einem der folgenden Kommandos aus:
   • Um das Dienstprogramm mit voreingestellten Parametern ausführen:

     abr_cleanup_h.exe --clean

     Bei Ausführung mit dem --clean Parameter muss die Systembereinigung sowie ein eventuell notwendiger Neustart mit y bestätigt werden.

   • Um das Dienstprogramm ohne Benutzerinteraktion auszuführen:

     abr_cleanup_h.exe --clean --quiet

     Mit den Parametern --clean --quiet ist für die Systembereinigung und einen eventuell notwendigen Neustart keinerlei Bestätigung erforderlich.

   • Um das Dienstprogramm auszuführen und die Acronis Secure Zone auf dem System zu behalten:

     abr_cleanup._h.exe --clean --keep-asz

   • Um das Dienstprogramm auszuführen und die SnapAPI Treiber auf dem System zu behalten:

     abr_cleanup_h.exe --clean --keep-snapapi

4. Nach der Eingabe des Befehls mit den notwendigen Parametern, entfernt das Dienstprogramm alle Komponenten des Produkts, die auf der Maschine erkannt wurden.

(!) Nachdem Sie das Bereinigungstool benutzt haben, starten Sie bitte den Computer neu nicht. Gehen Sie auf Start -> Ausführen -> regedit und überprüfen Sie dass es keine snapman*, tdrpman*, fltsrv, timounter Strings in UpperFilters oder LowerFilters von folgenden Schlüsseln gibt:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} 
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} 

Wenn es diese gibt, entfernen Sie diese Strings von den oben genannten UpperFilters und LowerFilters.

(!) Löschen Sie bitte die Schlüssel nicht!

Dann können Sie den Computer neustarten.

Weitere Information

Siehe auch Acronis Backup & Recovery 11.5.

How to uninstall and cleanup machine from Acronis backup software

This article applies to:

• All Acronis Products

Introduction

In order to uninstall any Acronis backup product, you can start the installer executable or choose product from software list. There may be situations where for some reason the uninstallation fails. In the solution section below you will find steps to uninstall or remove the Acronis backup product.

Solution

(!) As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

Please follow these steps to remove any Acronis Backup software from a Windows machine. The order specified here is important - always first try the steps described in the top of the list:

1. Go to All Programs -> Acronis -> … -> Uninstall <Acronis product> => try uninstalling this way if the option is present for the product.
2. If this does not work for any reason, please start the full installation file (executable) and choose the option to remove the product.
3. If the steps above do not lead to the full product removal, please use the Microsoft FixIt tool. Choose the I want to uninstall a product option.
4. If the Microsoft FixIt could not solve the issue, please use the related Acronis Cleanup Utility:

• Acronis True Image Home 2011, 2012 and True Image 2013 by Acronis: Cleanup Utility
• Acronis Backup & Recovery 11.5 Cleanup Utility
• Acronis Backup & Recovery 11 Cleanup Utility
• Acronis Backup & Recovery 10 Cleanup Utility

More information

See also:

• Acronis True Image Home 2011, 2012 and True Image 2013 by Acronis: Cleanup Utility
• Acronis Backup & Recovery 11.5 Cleanup Utility
• Acronis Backup & Recovery 11 Cleanup Utility
• Acronis Backup & Recovery 10 Cleanup Utility
• Acronis Products: After Running of Uninstallation of Acronis Product the Entry in Software List Remains

Wie Sie Acronis Backup Software deinstallieren und die Maschine bereinigen

Dieser Artikel betrifft:

• Alle Acronis Produkte

Einleitung

Um jegliches Acronis Backup Produkt zu deinstallieren, starten Sie das Installationsprogramm oder wählen das Produkt von der Software Liste. Es kann Situationen geben, wo aus irgendeinem Grund die Deinstallation fehlschlägt. Im folgenden Lösungs-Abschnitt finden Sie die Schritte zur Deinstallation oder Bereinigung des Acronis Produkts.

Lösung

(!) Als Vorsichtsmaßnahme, vor der Verwendung des Bereinigungstools, empfehlen wir, dass die erforderlichen Sicherungsmaßnahmen getroffen werden, um Kundendaten zu bewahren. Diese können mit Acronis Software oder Software von Drittanbietern und / oder Hardware erstellt werden.

Bitte befolgen Sie diese Schritte, um jede Acronis Backup-Software von einem Windows-Rechner zu entfernen. Die hier angegebene Reihenfolge ist wichtig - beginnen Sie stets mit den ersten Punkten in der Liste:

1. Gehen Sie auf Alle Programme -> Acronis ... -> Deinstallation von <Acronis Produkt> => Versuchen Sie diesen Weg der Deinstallation, falls diese Option vorhanden ist.
2. Falls dies aus irgendeinem Grund nicht funktioniert, starten Sie bitte die vollständige Installationsdatei (ausführbare Datei), und wählen Sie die Option, um ein Produkt zu entfernen.
3. Wenn die oben genannten Schritte nicht zur Entfernung des Produkts, verwenden Sie bitte das Microsoft FixIt Tool. Wählen Sie die Option: Ich möchte ein Produkt deinstallieren.
4. Wenn mit dem Microsoft Fix It das Problem nicht gelöst werden konnte, nutzen Sie bitte das entsprechende Acronis Bereinigungstool:

• Acronis True Image Home 2011, 2012 and True Image 2013 by Acronis: Bereinigungstool
• Acronis Backup & Recovery 11.5 Bereinigungstool
• Acronis Backup & Recovery 11 Bereinigungstool
• Acronis Backup & Recovery 10 Bereinigungstool

Weitere Information

Siehe auch:

• Acronis True Image Home 2011, 2012 and True Image 2013 by Acronis: Bereinigungstool
• Acronis Backup & Recovery 11.5 Bereinigungstool
• Acronis Backup & Recovery 11 Bereinigungstool
• Acronis Backup & Recovery 10 Bereinigungstool
• Acronis Produkte: Nach dem Ausführen der Deinstallation von Acronis Produkt bleibt der Eintrag in Software-Liste bestehen

You can set up backup cleanup rules that are used to manage backups created by Acronis vmProtect

This article applies to:

• Acronis vmProtect 8 

Description

There are backup cleanup rules available in Acronis vmProtect that can be set while creating a backup task via Acronis vmProtect web console.

Setting up backup cleanup rules:

1. Not Specified: If the retention rules are not specified, then no programmed backups management will be performed, i.e. all the backups will be stored inside the archive indefinitely.
2. Simple Cleanup Scheme: The selection of the simple cleanup scheme allows you to keep the backups for a certain time period or keep a certain number of backups inside the archive. There are two options available.
   -> Delete the backups and the archives if:
   • Backups are older than x number of days. X is the number of days for which you want to keep the backups and the archives. Cleanup will remove the backups that are older than x days.
   • Number of backups in the archive exceeds x. Here X is the number of backups that you want to keep in an archive.

     Example:
     

     The second option allows you to clean up the archive if the number of backups exceeds <…>. Again, if you set this number to 1, then for the Always Incremental archive mode there will be a synthetic full backup created, i.e. an incremental backup which will remove the unnecessary old recovery point contents after the backup is finished.

3. GFS Cleanup Scheme: GFS or "Grandfather-Father-Son” cleanup scheme allows you to keep a certain number of daily, weekly and monthly backups. Indicate how many daily, weekly and monthly backups you need to keep. All backups made within one day are considered to be the "daily" ones and will be all deleted when the date expires. The same rule applies to “weekly” and "monthly" backups.
   
   1. Monthly and Weekly backups will be created on the day selected for starting the backup task for first time.
   2. Daily backup sets will be created on all other days.
   3. Let’s say Sunday is defined as the day for starting the backup. 
      • Monthly backup will be created on Sunday when we run the task for the first time.
      • Weekly backup will be created on every other Sunday for the current/same month.
      • Daily backup will be created on days other than Sunday.
      • Monthly backup will be again created on the first Sunday of the next month and every other Sunday will again give us weekly backups.
   4. Another example is shown in the below image with following settings:
      • Backup task set to start the first time on Monday.
      • It is supposed to run x times a day depending on the schedule that you have setup.
      • GFS cleanup scheme set as shown in figure (keep backups: Daily- 5, Weekly- 1 and Monthly- 1): 

      • On the first Monday x backups will be created -> These will be considered as the first monthly backup.
      • On Tuesday x backups will be created -> These will be considered as first daily backup.
      • Similarly on Wednesday, Thursday.... until Sunday x backups will be created everyday -> These will be considered as one daily backup for each day.
      • Cleanup will first occur on Saturday that will be 6th day for weekly backup, before the backup is created. This will delete the first daily backup that was created on Monday. The process will be repeated whenever we have 5 daily backups created and the 6th daily backup is about to be created.
      • On every other Monday for the current month x backups will be created -> These x  backups will be considered as weekly backups.
      • On the second, third... last Monday of month -> Backup task will check for the existing weekly backup before creating the weekly backup. If the weekly backup is already there then it will be deleted before a new weekly backup is created. This will ensure that only one weekly backup exists, as per this example task.
      • On the first Monday of the next month a new monthly backup will be created. However, before creating this monthly backup it will run cleanup to delete the monthly backup that was created the last month. Hence, we will have only 1 monthly backup for every month.

More Information:

See also:

• Web Help: Where to back up
• Web Help: Backup archive structure

This article describes how to delete backups, files or folders from Acronis Cloud

This article applies to:

• True Image 2013 by Acronis

Introduction

Since the available space on Acronis Cloud is limited, you need to manage your Cloud space by cleaning up the obsolete data or the data you do not need anymore. The cleanup can be done in a variety of ways.

Solution

1. Delete a complete archive from Acronis Cloud:
   1. Open the product, choose the gear icon of the affected backup archive, and click on Delete:

   2. You will be asked, if you want to delete all versions of the backup. Press Yes:

2. Delete single files or folders from Acronis Cloud:
   1. Open the product, choose the gear icon of the affected backup archive, and click on Open Web application:

   2. Navigate to Files and click on the backup you want to delete items:

   3. Mark the checkbox in front of the file(s) or folder(s) you want to delete and click on Delete:

   4. You will be asked, if you want to delete the selected items. Press Delete:

More information

See True Image 2013 by Acronis.

Delete the SQL Express base or a separate SQL Express instance

This article applies to:

• Acronis Backup & Recovery 11

Symptoms

1. You have a Windows Server 2003 with Acronis Backup & Recovery 10/11 Management Server installed;
2. You delete the product from the system by using the Acronis Backup & Recovery cleanup utility;
3. Then you install Acronis Backup & Recovery 11 Management Server on the same Windows Server 2003 machine;
4. After the installation, the Acronis Management Server Service fails to start with the following error in the Windows Event Logs:

   Failure Audit
   Login failed for user 'NAME'

Cause

This is a sporadic issue specific only to the described scenario on Windows Server 2003 machines.

Solution

(!) This has been fixed in the latest build.

As a workaround, you can also do the following:

1. On the machine with the Acronis Management Server and SQL Server installed, start SQL Server Configuration Manager;
2. Select SQL Server Network Configuration -> Protocols for Acronis;
3. Make sure the TCP/IP protocol is enabled;
4. Restart SQL Server services (Start-Run -> services.msc -> right-click on SQL Server (ACRONIS) and select Restart);
5. Download the ams_script fix and extract it to the ams_script folder on the machine where the Acronis Management Server and SQL Server is installed;
   • If you installed the product with the default SQL instance name (ACRONIS) and the default user name (AMS User), then simply run the replace_old_ams_user.bat file. This will fix the issue.
   • If you installed the product with a custom SQL instance name and/or Customer user name, then execute the script from the command prompt:

     replace_old_ams_user.bat INSTANCE_NAME USER_NAME

     where

     INSTANCE_NAME is the name of the Acronis SQL Instance. If there is a space in the instance name, put it in double quotes (e.g. "Instance Name");
     USER_NAME is the name of the user under which the Acronis Management Server has been installed. If there is a space in the user name, put it in double quotes (e.g. "User Name").

     (!) The script has to be executed from the ams_script folder.

More information

Please contact Acronis Customer Central if you need assistance.

The utility removes Acronis True Image Home 2011, 2012, True Image 2013, and Acronis True Image 2014 and its components from Windows

This article applies to:

• Acronis True Image 2014
• True Image 2013 by Acronis
• Acronis True Image Home 2012
• Acronis True Image Home 2011
• Acronis True Image Home 2010

Introduction

Acronis True Image can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel) for Windows Vista and Windows 7.

You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select the option Remove:

Acronis True Image 2014:

True Image 2013 by Acronis:

Acronis True Image Home 2012:

Acronis True Image Home 2011 (similar for 2010):

If the product fails to be removed using the above methods, then the Cleanup Utility can be used to uninstall it.

Solution

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

Acronis True Image 2014, True Image 2013 by Acronis:

(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:

The utility removes Acronis Backup & Recovery 11.5 and its components from Windows

This article applies to:

• Acronis Backup 11.5
• Acronis Backup & Recovery 11.5

  For earlier versions see Acronis Backup & Recovery 11 Cleanup Utility or Acronis Backup & Recovery 10 Cleanup Utility.

Description

Cleanup Utility is a console application that removes Acronis Backup & Recovery 11.5 and Acronis Backup 11.5 and its components from Windows.

(!) Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel.

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

The utility removes all Acronis Backup & Recovery 11.5 and Acronis Backup 11.5 Windows components locally from the machine. It does not perform remote uninstallation.

Usage

(!) If there are other Acronis products installed on the machine, they will be affected too and become non-functional.

(!) Running the utility may close all Windows Explorer windows.

(!) The utility removes SQL databases used by Acronis Management Server.

(!) By default, the utility removes Acronis Secure Zone and leaves the space unallocated. You can then use Windows Disk Management to put the leftover space back to a partition. There is a special parameter to keep Acronis Secure Zone intact - see below.

1. Download Cleanup Utility and unpack it;
2. Hit Start -> Run, and type in cmd. Browse to the folder you saved the utility to;
3. Run the utility by issuing one of the following commands:
   • To run the utility with default parameters:

     abr_cleanup_h.exe --clean

     When run with --clean parameter, it will ask you to confirm if you want to remove the product and its components. It will also ask you to reboot the machine if necessary.

   • To run the utility without user interaction:

     abr_cleanup_h.exe --clean --quiet

     When run with --clean --quiet parameters, the utility will silently remove the product and its components. It will not ask you for any confirmation and will reboot the machine if necessary.

   • To run the utility keeping Acronis Secure Zone on the system:

     abr_cleanup._h.exe --clean --keep-asz

   • To run the utility keeping Acronis SnapAPI Drivers on the system:

     abr_cleanup_h.exe --clean --keep-snapapi

4. After issuing the command with the necessary parameter(s), the utility will remove all components of the product that it detects on the machine.

(!) After using the Cleanup Utility, it is strongly recommended not to reboot the machine. Go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, fltsrv,timounter strings in the UpperFilters and LowerFilters of the following keys:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} 

If there are any, please remove the strings from the UpperFilters and LowerFilters of the keys mentioned above.

(!) Do not delete the keys.

Then you may reboot the machine.

More information

See also

• Acronis Cleanup Utility
• Acronis Backup 11.5

Das Tool entfernt Acronis True Image Home 2011, 2012, True Image 2013, Acronis True Image 2014 und seine Komponenten von Windows

Dieser Artikel betrifft:

• Acronis True Image 2014
• True Image 2013 by Acronis
• Acronis True Image Home 2012
• Acronis True Image Home 2011

Einführung

Acronis True Image kann über Programme deinstallieren oder ändern (Start -> Systemsteuerung) in MS Windows Vista und MS Windows 7 und in MS Windows XP über Software (Start -> Systemsteuerung -> Software) entfernt werden.

Wenn die Deinstallation auf diesem Weg scheitert, kann das Bereinigungstool verwendet werden, um das Produkt zu entfernen.

Lösung

Als Vorsichtsmaßnahme empfehlen wir, vor der Verwendung des Bereinigungstools, die erforderlichen Sicherungsmaßnahmen zu treffen, um Kundendaten zu bewahren. Dies kann mit Acronis Software oder Software von Drittanbietern und / oder Hardware durchgeführt werden.

Acronis True Image 2014, True Image 2013 by Acronis:

(!) Wenn der Acronis Startup Recovery Manager aktiviert ist, müssen Sie ihn zunächst deaktivieren, bevor Sie das Bereinigungstool verwenden:

The issue is fixed starting with the build number 37608.

This article applies to:

• Acronis Backup & Recovery 11.5

Symptoms

1. You are performing a backup of several machines with automatic replication / cleanup in an unmanaged centralized vault;
2. The backup completes successfully but the replication or retention rules fail with an error similar to:

   Command 'Replicating backups/cleaning up archives (1st location)' has failed.
   Additional info:
   --------------------
   Error code: 61
   Module: 309
   LineInfo: 4a8728dc8a1c950f
   Fields: $module : service_process_vs_32256
   Message: Command 'Replicating backups/cleaning up archives (1st location)' has failed.
   --------------------
   Error code: 218
   Module: 161
   LineInfo: b320396adfe3cc9
   Fields: IsReturnCode : 1, $module : disk_bundle_vs_32256
   Message: Failed to delete the backups from archive '\\sg-ap3\Vault.SG-2\#arl:/4653E510-D561-4D4E-B7FA-14912F558FDB/8A857913-09CC-4CAE-BB9B-6069B925DED0/8F52CB4D-4EA9-46B6-B335-93C37381429C?archive_name%3dsg-fs1.apj.corp.acronis.com_system' by the specified filter.
   --------------------
   Error code: 507
   Module: 64
   LineInfo: a1d3981537c687b7
   Fields: id : SG-DC3.apj.corp.acronis.com_system_2012_08_25_05_48_51_798D8.TIB, $module : disk_bundle_vs_32256
   Message: Failed to open the backup archive by the ID.
   --------------------
   Error code: 1
   Module: 64
   LineInfo: 98130db273d2480
   Fields: $module : disk_bundle_vs_32256
   Message: The archive is invalid or its type is unsupported.
   --------------------
   Error code: 9
   Module: 64
   LineInfo: 95962d9a14426d0d
   Fields: $module : disk_bundle_vs_32256
   Message: Failed to find the backup.
   --------------------

3. The activity task fails due to not being able to open archive of a different machine (not of the machine that is currently being backed up);
4. Refresh on the corresponding vault resolves the issue only temporaly. After some time the issue is reproduced again.

Cause

There are numerous broken (non-existing) links to .TIB files in the meta data on the vault because of manual archive deletions, incorrect backup plan deployments or other factors.

This meta corruption can be only temporarily fixed by manually refreshing the vault location.

Solution

Please contact Acronis Customer Central to receive a hotfix and install it on all (!) agents which are being backed up to the corresponding vault with the corrupt meta (other way the meta will be getting corrupt per backup with old agents).

More information

The issue is fixed starting with the build number 37608 of this product.

See also Acronis Backup & Recovery 11.5.

Das Tool entfernt alle Acronis Backup & Recovery 11.5 und Acronis Backup 11.5 Komponenten vom Windows System

Dieser Artikel betrifft:

• Acronis Backup 11.5
• Acronis Backup & Recovery 11.5

  Für frühere Versionen, sehen Sie Acronis Backup & Recovery 11 Bereinigungstool oder Acronis Backup & Recovery 10 Bereinigungstool.

Beschreibung

Das Bereinigungstool ist eine Konsolenanwendung, die alle Komponenten von Acronis Backup & Recovery 11.5 und Acronis Backup 11.5 vom Windows System entfernt.

(!) Das Bereinigungstool sollte nur verwendet werden, wenn die De-Installation auf dem gewöhnlichen Weg über die Windows Systemverwaltung fehlschlägt.

Das Tool ist so geschrieben, um einfache Befehle der Kommandozeile des Kommandozeileninterpreters (cmd.exe) zu verwenden, der seit Windows 2000 enthalten ist.

Als Vorsichtsmaßnahme empfehlen wir, vor der Verwendung des Bereinigungstools, die erforderlichen Sicherungsmaßnahmen zu treffen, um Kundendaten zu bewahren. Dies kann mit Acronis Software oder Software von Drittanbietern und / oder Hardware durchgeführt werden.

Das Tool entfernt alle Acronis Backup & Recovery 11.5 und Acronis Backup 11.5 Windows Komponenten von der lokalen Maschine. Es führt keine Remote-Deinstallation durch.

Verwendung

(!) Wenn andere Acronis Produkte auf dem Rechner installiert sind, werden auch diese betroffen sein und nicht mehr funktionieren.

(!) Es werden u.U. alle Windows Explorer Fenster geschlossen.

(!) Das Tool löscht auch die SQL-Datenbanken, welche vom Acronis Management Server (nur verfügbar in Advanced Versionen) erstellt wurden.

(!) Nur eine leere Acronis Secure Zone wird automatisch entfernt. Falls sie Sicherungen enthält, die Sie nicht aufheben möchten: verwenden Sie bitte vorab ggf. die Acronis Management Konsole, um die Acronis Secure Zone inkl. ihrer Inhalte zu entfernen. Dies ist der einfachste Weg, um dabei ggf. den freien Speicherplatz der ursprünglichen Partition zuzuweisen.

1. Laden Sie das Bereinigungstool herunter und entpacken es
2. Gehen Sie auf Start und geben in das Eingabefeld Ausführen bzw. Suchen den Befehl cmd ein. Wechseln Sie mit dem Befehl cd in den Zielordner;
3. Führen Sie das Bereinigungstool mit einem der folgenden Kommandos aus:
   • Um das Dienstprogramm mit voreingestellten Parametern ausführen:

     abr_cleanup_h.exe --clean

     Bei Ausführung mit dem --clean Parameter muss die Systembereinigung sowie ein eventuell notwendiger Neustart mit y bestätigt werden.

   • Um das Dienstprogramm ohne Benutzerinteraktion auszuführen:

     abr_cleanup_h.exe --clean --quiet

     Mit den Parametern --clean --quiet ist für die Systembereinigung und einen eventuell notwendigen Neustart keinerlei Bestätigung erforderlich.

   • Um das Dienstprogramm auszuführen und die Acronis Secure Zone auf dem System zu behalten:

     abr_cleanup._h.exe --clean --keep-asz

   • Um das Dienstprogramm auszuführen und die SnapAPI Treiber auf dem System zu behalten:

     abr_cleanup_h.exe --clean --keep-snapapi

4. Nach der Eingabe des Befehls mit den notwendigen Parametern, entfernt das Dienstprogramm alle Komponenten des Produkts, die auf der Maschine erkannt wurden.

(!) Nachdem Sie das Bereinigungstool benutzt haben, starten Sie bitte den Computer neu nicht. Gehen Sie auf Start -> Ausführen -> regedit und überprüfen Sie dass es keine snapman*, tdrpman*, fltsrv, timounter Strings in UpperFilters oder LowerFilters von folgenden Schlüsseln gibt:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} 
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} 

Wenn es diese gibt, entfernen Sie diese Strings von den oben genannten UpperFilters und LowerFilters.

(!) Löschen Sie bitte die Schlüssel nicht!

Dann können Sie den Computer neustarten.

Weitere Information

Siehe auch Acronis Backup 11.5.

How to uninstall and cleanup machine from Acronis backup software

This article applies to:

• All Acronis Products

Introduction

In order to uninstall any Acronis backup product, you can start the installer executable or choose product from software list. There may be situations where for some reason the uninstallation fails. In the solution section below you will find steps to uninstall or remove the Acronis backup product.

Solution

(!) As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

Please follow these steps to remove any Acronis Backup software from a Windows machine. The order specified here is important - always first try the steps described in the top of the list:

1. Go to All Programs -> Acronis -> … -> Uninstall <Acronis product> => try uninstalling this way if the option is present for the product.
2. If this does not work for any reason, please start the full installation file (executable) and choose the option to remove the product.
3. If the steps above do not lead to the full product removal, please use the Microsoft FixIt tool. Choose the I want to uninstall a product option.
4. If the Microsoft FixIt could not solve the issue, please use the related Acronis Cleanup Utility:

• Acronis True Image: Cleanup Utility - Cleanup Utility for Acronis True Image 2014, True Image Echo 2013 by Acronis, Acronis True Image 2012/2011
• Acronis Backup & Recovery 11.5 Cleanup Utility
• Acronis Backup & Recovery 11 Cleanup Utility
• Acronis Backup & Recovery 10 Cleanup Utility

More information

See also:

• Acronis Products: After Running of Uninstallation of Acronis Product the Entry in Software List Remains

Wie Sie Acronis Backup Software deinstallieren und die Maschine bereinigen

Dieser Artikel betrifft:

• Alle Acronis Produkte

Einleitung

Um jegliches Acronis Backup Produkt zu deinstallieren, starten Sie das Installationsprogramm oder wählen das Produkt von der Software Liste. Es kann Situationen geben, wo aus irgendeinem Grund die Deinstallation fehlschlägt. Im folgenden Lösungs-Abschnitt finden Sie die Schritte zur Deinstallation oder Bereinigung des Acronis Produkts.

Lösung

(!) Als Vorsichtsmaßnahme, vor der Verwendung des Bereinigungstools, empfehlen wir, dass die erforderlichen Sicherungsmaßnahmen getroffen werden, um Kundendaten zu bewahren. Diese können mit Acronis Software oder Software von Drittanbietern und / oder Hardware erstellt werden.

Bitte befolgen Sie diese Schritte, um jede Acronis Backup-Software von einem Windows-Rechner zu entfernen. Die hier angegebene Reihenfolge ist wichtig - beginnen Sie stets mit den ersten Punkten in der Liste:

1. Gehen Sie auf Alle Programme -> Acronis ... -> Deinstallation von <Acronis Produkt> => Versuchen Sie diesen Weg der Deinstallation, falls diese Option vorhanden ist.
2. Falls dies aus irgendeinem Grund nicht funktioniert, starten Sie bitte die vollständige Installationsdatei (ausführbare Datei), und wählen Sie die Option, um ein Produkt zu entfernen.
3. Wenn die oben genannten Schritte nicht zur Entfernung des Produkts, verwenden Sie bitte das Microsoft FixIt Tool. Wählen Sie die Option: Ich möchte ein Produkt deinstallieren.
4. Wenn mit dem Microsoft Fix It das Problem nicht gelöst werden konnte, nutzen Sie bitte das entsprechende Acronis Bereinigungstool:

• Acronis True Image: Bereinigungstool - Bereinigungstool für Acronis True Image 2014, True Image Echo 2013 by Acronis, Acronis True Image Home 2012/2011
• Acronis Backup & Recovery 11.5 Bereinigungstool
• Acronis Backup & Recovery 11 Bereinigungstool
• Acronis Backup & Recovery 10 Bereinigungstool

Weitere Information

Siehe auch:

• Acronis Produkte: Nach dem Ausführen der Deinstallation von Acronis Produkt bleibt der Eintrag in Software-Liste bestehen

You can set up backup cleanup rules that are used to manage backups created by Acronis vmProtect

This article applies to:

• Acronis vmProtect 8 

Description

There are backup cleanup rules available in Acronis vmProtect that can be set while creating a backup task via Acronis vmProtect web console.

Setting up backup cleanup rules:

1. Not Specified: If the retention rules are not specified, then no programmed backups management will be performed, i.e. all the backups will be stored inside the archive indefinitely.
2. Simple Cleanup Scheme: The selection of the simple cleanup scheme allows you to keep the backups for a certain time period or keep a certain number of backups inside the archive. There are two options available.
   -> Delete the backups and the archives if:
   • Backups are older than x number of days. X is the number of days for which you want to keep the backups and the archives. Cleanup will remove the backups that are older than x days.
   • Number of backups in the archive exceeds x. Here X is the number of backups that you want to keep in an archive.

     Example:
     

     The second option allows you to clean up the archive if the number of backups exceeds <…>. Again, if you set this number to 1, then for the Always Incremental archive mode there will be a synthetic full backup created, i.e. an incremental backup which will remove the unnecessary old recovery point contents after the backup is finished.

3. GFS Cleanup Scheme: GFS or "Grandfather-Father-Son” cleanup scheme allows you to keep a certain number of daily, weekly and monthly backups. Indicate how many daily, weekly and monthly backups you need to keep. All backups made within one day are considered to be the "daily" ones and will be all deleted when the date expires. The same rule applies to “weekly” and "monthly" backups.
   
   1. Monthly and Weekly backups will be created on the day selected for starting the backup task for first time.
   2. Daily backup sets will be created on all other days.
   3. Let’s say Sunday is defined as the day for starting the backup. 
      • Monthly backup will be created on Sunday when we run the task for the first time.
      • Weekly backup will be created on every other Sunday for the current/same month.
      • Daily backup will be created on days other than Sunday.
      • Monthly backup will be again created on the first Sunday of the next month and every other Sunday will again give us weekly backups.
   4. Another example is shown in the below image with following settings:
      • Backup task set to start the first time on Monday.
      • It is supposed to run x times a day depending on the schedule that you have setup.
      • GFS cleanup scheme set as shown in figure (keep backups: Daily- 5, Weekly- 1 and Monthly- 1): 

      • On the first Monday x backups will be created -> These will be considered as the first monthly backup.
      • On Tuesday x backups will be created -> These will be considered as first daily backup.
      • Similarly on Wednesday, Thursday.... until Sunday x backups will be created everyday -> These will be considered as one daily backup for each day.
      • Cleanup will first occur on Saturday that will be 6th day for weekly backup, before the backup is created. This will delete the first daily backup that was created on Monday. The process will be repeated whenever we have 5 daily backups created and the 6th daily backup is about to be created.
      • On every other Monday for the current month x backups will be created -> These x  backups will be considered as weekly backups.
      • On the second, third... last Monday of month -> Backup task will check for the existing weekly backup before creating the weekly backup. If the weekly backup is already there then it will be deleted before a new weekly backup is created. This will ensure that only one weekly backup exists, as per this example task.
      • On the first Monday of the next month a new monthly backup will be created. However, before creating this monthly backup it will run cleanup to delete the monthly backup that was created the last month. Hence, we will have only 1 monthly backup for every month.

More Information:

See also:

• Web Help: Where to back up
• Web Help: Backup archive structure